Refund and Returns Policy

📦 Shipping Policy

We strive to process and ship your order within 24 hours (Monday to Friday).

Once your order is processed, you’ll receive an email confirmation.
A tracking number will be sent shortly after.
We ship via USPS First Class Mail with estimated delivery in 1–5 business days within the U.S.

📍 Please ensure your shipping address is correct at checkout. We are not responsible for lost packages due to incorrect addresses.

🔁 Return & Exchange Policy

All sales are final. However, if you receive a defective item, we’re happy to assist with an exchange or return.

To request a return:

Contact us within 3 days of receiving your order.
Email us at [email protected] or use our Contact Form.
If your return is approved, we’ll provide you with a Return Merchandise Authorization (RMA) number.
(Returns without an RMA number will not be accepted.)

Return Requirements:

Item must be in original condition, as delivered.
Packaging must be unopened and undamaged (e.g., sealed booster packs, intact shrink-wrap, etc.).
Include your order receipt or a note explaining the reason for the return in the package.

Return Shipping:

Customers are responsible for return shipping costs.
For returns due to our error, we will reimburse shipping after inspection.
We strongly recommend insuring your return. We cannot issue credit for items we do not receive.

Restocking Fee:

- Non-defective returns may be subject to a 15% restocking fee.
- Original shipping charges are non-refundable.

🛡️ Warranty & Damage Policy

We offer exchanges & Returns only for defective or damaged items of equal value, subject to availability.
If we cannot replace a damaged item, we will offer you different options. (see below)
We do not accept returns for opened or used items.
If your item arrives damaged, please contact the shipping carrier to file a claim right away!
Be sure to save all packaging and damaged items for the claims process.

If an item arrives damaged and we are unable to replace it, we will work with you to find a fair solution. After you submit a damage report (see below) and we complete our inspection, you may choose one of the following remedies:

1. Store credit — We can issue store credit equal to the item’s full purchase price. Store credit never expires and can be used on any future purchase.

2. Partial refund — If the item is usable but not in the condition expected, we may offer a partial refund. The refund amount will be determined based on the extent of the damage and the item’s resale value; typical partial refunds range proportionally to the condition (we will explain the calculation when we respond).

3. Full refund — We will issue a full refund in cases where the damage is confirmed to be severe or the item is unsalvageable. Full refunds are issued at our discretion following inspection.

How the process works
- Report the damage within 7 days of delivery by emailing [email protected] or using our Contact Form. Include your order number and clear photos of the damaged item and packaging.
- We may request the damaged item be returned for inspection. If a return is required, we will provide an RMA and instructions. You should insure the return shipment; if we caused the damage or shipping error, we will reimburse return shipping after inspection.
- Once we receive the photos/returned item, we will complete our review and offer the available remedies. We will explain any partial-refund calculation or reason a full refund is not offered.
- If you choose a refund and it is approved, refunds will be issued to the original payment method (minus any applicable deductions for partial refunds or restocking fees for non-defective returns).
Notes
- We aim to be fair: if you prefer a full refund, tell us when you file the claim — we’ll evaluate based on the evidence and inspection.
- Returning damaged items without prior authorization (RMA) may delay or void your claim.
- If the damage was due to carrier mishandling, you also need to file a claim with the carrier; saving packaging and evidence helps both claims.

🚫 We are not liable for packages lost or damaged in transit. Once an item is shipped, we cannot take responsibility for delivery issues.

❓Need Help?

Have questions about shipping, returns, or anything else?
📧 Email us at [email protected] or use our Contact Form.

You can also check out our FAQs for quick answers to common questions.