🧠 Frequently Asked Questions
Welcome to our FAQ section! If you don’t see your question answered here, feel free to contact us or email us directly at [email protected] — we’re happy to help.
📦 Orders & Shipping
Q: How fast do you ship orders?
We process and ship most orders within 24 hours (Monday to Friday). You’ll receive a confirmation email once your order is processed, followed by your tracking number.
Q: What shipping method do you use?
We ship via USPS First Class Mail, with estimated delivery in 1–5 business days for U.S. orders. High Value items are shipped via Priority Mail.
Q: Do you offer international shipping?
Not at the moment — we currently ship within the United States only. International shipping may be added in the future.
Q: What if my tracking number says “delivered” but I didn’t get my package?
Please check with your local post office or neighbors first. Unfortunately, once a package is marked as delivered, we are not responsible for lost or stolen mail. You may need to file a claim with USPS.
🎁 Products & Authenticity
Q: Are your items officially licensed?
Yes! All of our products are 100% authentic and officially licensed imports from their corresponding origin — no bootlegs, fakes, or reproductions.
Q: Are your items brand new?
Yes, everything we sell is brand new and sealed, unless otherwise clearly stated in the product description.
Q: Can I request a specific item or pre-order something not listed?
Sometimes! Feel free to reach out — we may be able to help source specific products or let you know if something is coming soon.
🔁 Returns, Damaged Items & Store Credit
Q: Do you accept returns?
All sales are final, but we do accept returns for defective or damaged items. You must contact us within 3 days of delivery to request a return authorization.
Q: What if I receive a damaged or defective item?
If your item arrives damaged, please email us at [email protected] or use our Contact Form within 3 days. Include photos of the item and packaging. We’ll guide you through the next steps.
If we cannot replace the damaged item, we will offer either:
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Store credit (full item value), or
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A partial refund, based on the damage
In severe cases, a full refund may be offered at our discretion.
Q: Who pays for return shipping?
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If the return is due to an error on our end, we’ll cover return shipping costs.
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If it’s a general return (e.g., buyer’s remorse), the customer is responsible for return shipping. A 15% restocking fee may also apply.
💬 Pricing & Offers
Q: Do you offer price matching or discounts?
We don’t have a formal price-match policy, but we’re reasonable. If you’re a serious buyer and found a better price elsewhere, feel free to reach out — we may be able to work with you.
🛡️ Warranty & Lost Packages
Q: Do you offer a warranty?
We do not offer warranties, but we will help resolve issues with defective or damaged items, either through replacement, store credit, or refund.
Q: What if my item is lost or damaged during shipping?
We pack everything carefully, but once it’s in the hands of USPS, we are not liable for any loss or damage during transit. You’ll need to file a claim with USPS. Be sure to save your packaging and take photos of any damage.
❓ Still Need Help?
If your question wasn’t answered here, please feel free to contact us or email us at [email protected] — we usually respond within 24 hours.